Browse the Provider Directory
|
|
| Provider |
ACCPAC
Pleasanton, CA
(800) 945-8007 |
Aspect Communications
San Jose, CA
(800) 391-2341 |
Baan
Golden, CO
(800) 967-6730 |
Best Software (CRM division)
Scottsdale, AZ
(800) 643-6400 |
Blue Martini Software
San Mateo, CA
(800) 258-3627 |
|
Sales/Marketing Contact |
ACCPAC Client Care
(800) 873-7282 |
Lakshmi Bakshi
(408) 325-2623 |
Lailla Matthews
(303) 274-3112 |
Bob Neeser
(800) 643-6400 |
Laurent Pacalin
(650) 356-4000 |
|
Product Name |
ACCPAC CRM |
Aspect Enterprise Contact Server |
iBaan for CRM |
SalesLogix |
Blue Martini 4 |
| Features and Functions |
|
Sales Campaign Management |
√ |
NA |
√ |
√ |
√ |
|
Delivery Channel Selection |
√ |
√ |
NA |
√ |
√ |
|
Online Campaign Management |
√ |
√ |
√ |
√ |
√ |
|
Offline Campaign Management |
√ |
NA |
√ |
√ |
√ |
|
Opportunity Management |
√ |
√ |
√ |
√ |
NA |
|
Sales Lead Management |
√ |
NA |
√ |
√ |
√ |
|
Account Management |
√ |
√ |
√ |
√ |
√ |
|
Contact Management |
√ |
√ |
√ |
√ |
NA |
|
Activity Tracking |
√ |
√ |
√ |
√ |
NA |
|
Message Broadcasting |
√ |
√ |
NA |
√ |
NA |
|
Problem Description and Categorization |
√ |
√ |
√ |
√ |
NA |
|
Prioritization |
√ |
√ |
√ |
√ |
NA |
|
Status Tracking |
√ |
√ |
√ |
√ |
NA |
|
Marketing Campaign Management |
√ |
NA |
√ |
√ |
√ |
|
Loyalty Programs |
NA |
√ |
NA |
NA |
√ |
|
Customer Profiling |
√ |
√ |
√ |
√ |
√ |
|
Segmentation |
√ |
NA |
√ |
√ |
√ |
|
Personalization |
√ |
√ |
√ |
√ |
√ |
|
Analytical Capabilities (including data mining) |
√ |
√ |
√ |
√ |
√ |
|
Reporting Tools |
√ |
NA |
√ |
√ |
√ |
|
Workflow Automation |
√ |
√ |
√ |
√ |
√ |
|
Call Scripting |
√ |
NA |
√ |
√ |
NA |
|
Dynamic Scripting |
√ |
NA |
√ |
√ |
NA |
| Vertical Market Support |
|
Retail |
√ |
√ |
NA |
√ |
√ |
|
Distribution |
√ |
√ |
NA |
NA |
NA |
|
Manufacturing |
√ |
√ |
√ |
√ |
√ |
|
Financial Services |
√ |
√ |
NA |
√ |
√ |
|
Hotels/Restaurants |
√ |
√ |
NA |
NA |
NA |
|
Entertainment/Gaming |
√ |
√ |
NA |
NA |
NA |
|
Telecommunications/Utilities |
√ |
√ |
√ |
NA |
NA |
|
Cable TV/Internet Service Providers |
√ |
√ |
√ |
NA |
NA |
|
Other |
|
Airline, Transportation |
Aerospace and Defense, Automotive, High Tech/Electronics, Industrial Machinery and Equipment |
Pharmaceutical, Consumer Goods |
|
| Operating System Support |
|
Windows 2000 |
√ |
√ |
√ |
√ |
√ |
|
Windows NT |
√ |
√ |
√ |
√ |
√ |
|
Windows XP |
√ |
NA |
√ |
√ |
NA |
|
Sun Solaris |
NA |
NA |
√ |
NA |
√ |
|
IBM AIX |
NA |
NA |
NA |
NA |
NA |
|
HP UX |
NA |
NA |
√ |
NA |
√ |
|
Linux |
NA |
NA |
NA |
NA |
NA |
| Databases |
|
Oracle |
√ |
√ |
√ |
√ |
√ |
|
DB 2 |
√ |
NA |
√ |
NA |
NA |
|
Sybase |
NA |
NA |
NA |
NA |
NA |
|
Microsoft SQL Server |
√ |
√ |
√ |
√ |
√ |
| Hardware Platform Support |
|
Mainframe |
NA |
NA |
NA |
NA |
NA |
|
Windows/Intel Industry Standard Architecture |
√ |
√ |
√ |
√ |
√ |
|
IBM iSeries |
NA |
NA |
NA |
NA |
NA |
|
Sun Sparcserver |
NA |
NA |
NA |
NA |
√ |
|
Hewlett-Packard |
NA |
NA |
√ |
NA |
√ |
| Links to ERP Platforms |
|
SAP |
NA |
√ |
√ |
NA |
√ |
|
Oracle |
NA |
√ |
√ |
NA |
√ |
|
PeopleSoft |
NA |
√ |
NA |
NA |
√ |
|
J.D. Edwards |
NA |
√ |
NA |
√ |
NA |
|
Other |
ACCPAC Advantage Series, ACCPAC Pro Series |
Siebel |
Baan |
Great Plains, Best, Macola, MAS90, Solomon |
|
| Wireless Access |
|
Links to Pagers |
√ |
√ |
√ |
√ |
NA |
|
Cell Phones |
√ |
√ |
√ |
√ |
√ |
|
Handheld Computers |
√ |
√ |
√ |
√ |
√ |
| Integration with… |
|
Fax |
√ |
√ |
√ |
√ |
NA |
|
E-mail |
√ |
√ |
√ |
√ |
√ |
|
Instant Messaging |
NA |
√ |
NA |
NA |
NA |
|
Web Sites |
√ |
√ |
√ |
√ |
√ |
| Middleware Communications |
|
|
√ |
√ |
√ |
√ |
NA |
| Integration with Marketing Data Warehouse |
|
|
√ |
√ |
NA |
NA |
√ |
| Deliverable Through Web-Based ASP |
|
|
√ |
√ |
√ |
√ |
√ |
| Multiple Site Support |
|
|
√ |
√ |
√ |
√ |
√ |
| Security Features |
|
Firewalls |
√ |
√ |
√ |
NA |
√ |
|
Encryption |
√ |
√ |
√ |
NA |
√ |
|
Password Access |
√ |
√ |
√ |
√ |
√ |
| Annual Sales |
|
|
$10 Million
to $100 Million |
$500 Million
to $1 Billion |
NA |
$0 to $250 Million |
$10 Million
to $100 Million |
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